Effective Date: August 10, 2026
At The Dog Sale, we aim to provide quality pet-related products and services. This Return & Refund Policy explains the conditions under which returns, cancellations, replacements, and refunds may be accepted.
1. Product Returns
Eligible products may be returned if they are:
- Damaged at the time of delivery
- Incorrectly delivered
- Missing from the order
- Defective or significantly different from the product ordered
Customers should contact us as soon as possible after receiving the order and provide the order details along with photographs or other supporting information where required.
2. Non-Returnable Products
Due to their nature, certain products may not be eligible for return, including:
- Opened or used pet food
- Perishable products
- Products damaged due to improper use or storage
- Products without their original packaging, where applicable
- Products specifically marked as non-returnable
3. Pet & Animal Sales
Live animals and pets are treated differently from ordinary products.
Returns, cancellations, replacements, or refunds for pets may be considered only in accordance with the specific terms communicated at the time of purchase or booking and applicable laws.
Customers should carefully verify the pet’s details, health information, documentation, and other relevant information before completing a purchase.
4. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us promptly with:
- Order number
- Product details
- Photographs/videos of the issue
- Description of the problem
After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution, depending on the circumstances.
5. Order Cancellation
Cancellation requests should be submitted as early as possible.
An order may not be cancellable once it has been dispatched, delivered, specially prepared, or where transportation arrangements for a pet have already been made.
Any applicable cancellation charges or deductions will be communicated before processing the refund.
6. Refunds
Approved refunds may be issued through the original payment method or another suitable payment method.
The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.
Shipping, delivery, payment gateway, or other service charges may be non-refundable where applicable.
7. Refund Eligibility
A refund may be considered in situations such as:
- Eligible product being unavailable
- Incorrect product being delivered
- Eligible product arriving damaged or defective
- Order being cancelled and approved under this policy
- Delivery being impossible due to reasons attributable to The Dog Sale
Refunds are subject to verification and the applicable terms of the order.
8. Exchanges & Replacements
Where appropriate, The Dog Sale may offer a replacement instead of a refund.
Replacement availability depends on product availability, condition, location, and the nature of the issue.
9. Failed or Refused Delivery
If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the order, or other customer-related reasons, additional delivery or rescheduling charges may apply.
Such situations may not qualify for a full refund.
10. How to Request a Return or Refund
To request a return, replacement, cancellation, or refund, please contact us with:
- Your name
- Order number
- Registered phone number
- Product/pet details
- Reason for the request
- Supporting photographs or documents, where applicable
11. Policy Changes
The Dog Sale may update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated Effective Date.
12. Contact Us
For return, cancellation, replacement, or refund-related queries, please contact:
The Dog Sale
Email: info@thedogsale.com
Phone: 9035915830
Address:
1/6, 4th A Main Road, Near Yediur Lake, Obalappa Garden, Bangalore, Karnataka – 560082
Website: thedogsale.com