Effective Date: August 10, 2026

At The Dog Sale, we aim to provide a smooth, reliable, and convenient delivery experience for our customers. This Shipping Policy explains how orders, pet-related products, and applicable pet transportation services are handled.

1. Delivery Areas

We provide delivery to eligible locations across India, subject to product availability, destination, PIN code, and transportation facilities.

Certain remote or restricted locations may have limited delivery availability.

2. Processing & Delivery Time

Orders are generally processed after successful order confirmation and payment, where applicable.

Estimated delivery time may vary depending on:

  • Product availability
  • Delivery location
  • Order quantity
  • Transportation method
  • Delivery partner

The estimated delivery timeline will be communicated or displayed during the order/booking process whenever applicable.

3. Shipping Charges

Shipping or delivery charges, if applicable, will be displayed or communicated before order confirmation.

Charges may vary depending on:

  • Delivery location
  • Product size and quantity
  • Delivery method
  • Pet transportation requirements
  • Applicable logistics costs

4. Pet & Animal Transportation

For pets or animals, transportation arrangements may differ from regular product delivery.

The availability and method of transportation may depend on the animal, destination, transportation facilities, weather conditions, and applicable laws or regulations.

Customers may be required to provide accurate information and necessary documents for safe and lawful transportation.

5. Product Delivery

Products such as Dog Food, Cats House, Birds Nest, Fish Water, and other eligible pet-related products will be delivered to the address provided by the customer.

Customers are responsible for providing a complete and accurate:

  • Name
  • Address
  • PIN Code
  • Phone Number

The Dog Sale will not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

6. Delivery Partners

We may use third-party courier, logistics, transportation, or delivery partners to fulfill orders.

Delivery times and procedures may therefore vary depending on the service provider and destination.

7. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Transportation problems
  • Natural events
  • Government restrictions
  • Public holidays
  • Strikes or service interruptions
  • Remote delivery locations
  • Unexpected logistical issues

Such delays will not automatically qualify for cancellation or refund unless otherwise applicable under our policies.

8. Failed Delivery

A delivery may fail if:

  • The customer is unavailable
  • The delivery address is incorrect
  • The phone number is unreachable
  • The customer refuses to accept the delivery
  • Required information or documents are not provided

Additional delivery or rescheduling charges may apply where the failed delivery is caused by the customer.

9. Rescheduling

Where delivery cannot be completed, The Dog Sale may provide an option to reschedule delivery depending on the product, location, and delivery partner.

Any additional transportation or delivery cost resulting from customer-requested rescheduling may be charged separately.

10. Damaged or Incorrect Products

Customers should inspect products at the time of delivery, where reasonably possible.

If you receive a damaged, incorrect, or incomplete product, please contact us as soon as possible with relevant order details and supporting photographs or other evidence.

Any replacement, refund, or other resolution will be handled according to our applicable Refund & Cancellation Policy.

11. Pet Delivery Issues

For pet or animal deliveries, customers should inspect the animal and immediately contact The Dog Sale if they notice a significant delivery-related issue.

Any complaint or concern should be reported as soon as reasonably possible after delivery.

12. Delivery Confirmation

Delivery may be confirmed through:

  • Customer acknowledgement
  • Delivery partner confirmation
  • OTP or verification
  • Digital delivery confirmation
  • Other reasonable proof of delivery

Once an order is confirmed as delivered, customers should contact us promptly regarding any delivery-related issue.

13. Unforeseen Circumstances

The Dog Sale will not be responsible for delays or inability to deliver caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, transportation disruptions, or other unforeseen events.

14. Contact Us

For questions regarding shipping or delivery, please contact us:

The Dog Sale

Email: info@thedogsale.com
Phone: 9035915830

Address:
1/6, 4th A Main Road, Near Yediur Lake, Obalappa Garden,
Bangalore, Karnataka – 560082

Website: thedogsale.com